Don’t deflect the ticket. Resolve it.
Deflection sends users to a doc and hopes. A Zephlo agent performs the fix — it updates the setting, runs the export, cancels the trial — in the user’s own session, with every answer grounded in your docs.
The “how do I…?” ticket, retired.
- 1User can’t find the setting, files a ticket
- 2Support replies with a doc link, hours later
- 3User tries, gets stuck, replies to the ticket
- 4A CSM books a screen-share to do it for them
- 1User asks the agent, in your product
- 2The agent performs the change in their session
- 3User confirms. No ticket, no queue, no screen-share
Seconds instead of hours — and your CS team keeps its time for the conversations that actually need a human.
Update settings
Plan changes, seat counts, SSO, notification preferences — any change you expose as a tool, executed in the user’s authenticated session.
Navigate and guide
Instead of a doc link, the agent takes the user to the right screen and walks them through your product by operating it.
Execute workflows
Multi-step requests — exports, migrations, form-heavy processes — collapse into one conversation. The agent composes your tools to finish the task.
Answer with citations
For questions that just need an answer, responses are grounded in your indexed docs and cite the source page — auditable, never improvised.